Before you report a problem

First check the FAQ and, if you are using Safari, the iPhone guide. Make sure the post is public, contains an original video, and opens normally on X.

What to include

  • The public page or post link involved.
  • Your browser and device type.
  • The exact error message and approximate time.
  • Whether the problem concerns parsing, playback, or saving the file.

Do not send your X password, login cookies, payment information, or private messages.

Send a message

Send a support message securely to the website operator using this form. A confirmation means the website received your submission; it does not mean an email has already been sent.

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Copyright matters

For requests involving your work, see copyright and removal requests for the information needed to identify the material.